Washrz Limited (“we”, “our”, “us” or “Washrz”) is committed to protecting the privacy of all users of our websites Washrz.com (or other international domains), or WhatsApp (together, the “Sites”). Please read the following privacy policy that explains how we use and protect your information. We’ll be the “data controller” of the information you provide to us.
If you have any queries or requests concerning this privacy policy or how we handle your data more generally, please get in touch with us using the following details.
We collect your personal information when you interact with us or use our services, such as when you use our Sites to place an order. We also look at how visitors use our Sites, to help us improve our services and optimise customer experience.
We collect information:
We also collect information from third party sites, such as advertising platforms and our fraud detection provider.
As part of our commitment to the privacy of our customers and visitors to our Sites more generally, we want to be clear about the sorts of information we will collect from you.
When you visit the Sites or make a Washrz order through the Sites, you are asked to provide information about yourself including your name, contact details, delivery address, order details and payment information such as credit or debit card information.
We also collect information about your usage of the Sites and information about you from any messages you post to the Sites or when you contact us or provide us with feedback, including via e-mail, letter, phone or chat function. If you contact us by phone, we record the call for training and service improvement purposes, and make notes in relation to your call.
We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our Sites.
We also collect technical information about your use of our services through a mobile device, for example, carrier, location data and performance data such as mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes and/or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the service through your mobile device(s) via any Washrz mobile WhatsApplication, through your mobile’s browser or otherwise.
We process health information about you only where you volunteer and consent to this, for example if you specify any skin allergies.
This Privacy Policy was last updated: 24/05/2018